Frequently Asked Questions


Q:  How do I place my order online?
Placing your order online is quick, easy and convenient! Just click the "Add To Cart" button for the items you would like to purchase on the product description page, then click the "Checkout". From there, the checkout pages will prompt you to enter shipping and payment information.


Q: How can I view the status of my order?
Go to the Customer Service, Account Information page. If you have registered at Stacie's Gifts, this page lists all your orders. Click the date of the order whose status you wish to view.


Q: What are your shipping costs?
The store's shipping is based on flat rates as follows:
Free Shipping - Standard USPS 1st Class (5-8 day delivery time)
Priority Shipping - USPS (2-5 day delivery time) - $5.25
UPS Ground - Standard (2-4 day delivery time) - $11.95

Please note when using PayPal Express, the order will ship USPS 1st Class.


Q:  Does Stacie's Gifts offer International shipping
International Shipping is currently not offered at Stacie's Gifts.


Q:  What are my payment options?
Orders can be placed online using Visa, Mastercard, Discover, and Paypal.


Q:  Does Stacie's Gifts charge sales tax?
Sales tax is only charged if the order is placed or shipped in Florida at the rate of 7%.


Q:  When will my order ship?
Orders normally ship within 1 to 2 business days after it is placed.  If more processing time is needed to ship the order, this will already be indicated in the product description page.


Q:  Where do you ship?
Stacie's Gifts ships within the continental U.S. including Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands.  We also ship to P.O. boxes, APO, and FPO mailing addresses.


Q:  Does Stacie's Gifts ship internationally?
At this time, we do not ship internationally.  This includes orders billed internationally, but shipped inside the U.S. 


Q:  What kind of confirmation will I receive after the order is placed?
You will receive 2 emails.  The 1st email will include a general invoice.  This will include a confirmation number to track your order on our website (if you chose registered check out), a written description of what was ordered, and the method of payment.  The 2nd email will contain UPS or USPS tracking information.


Q:  Where can I see where Stacie's Gifts is rated?
You can click on the link below to review our online ratings as well as write one of your own.
View Our Ratings


Q:  I received a coupon from your newsletter.  How do I use it?
In order to use a coupon, you must already be registered with our website.  You can do this by clicking on the "Register" link on the top right of the home page or during checkout.  Once this is complete, the first page of the check out process will allow you to enter a coupon code.  There will be a field at the bottom of the checkout page indicating where the code should be keyed.


Q:  I currently do not subscribe to your newsletter.  How do I find out about any store promotions?
You can follow us on Twitter at www.twitter.com/staciesgifts.  If there is a promotion currently running, this will be updated regularly in our tweets.  You can also click on the Merchant Circle badge at the footer of the website.  If any, our Merchant Circle profile will list any specials and coupons the store is currently offering.


Q:  I would like to return my order.  How soon should I expect a refund?
This depends on when we receive your order.  Once we have received in the original condition shipped, a refund to your credit card or paypal account is initiated within 3 to 5 business days.  We highly recommend you read our Return Policy prior to shipping the order back to us.  If you have any questions, please email us at orders@staciesgifts.com.


Q:  What if my question is not listed here?
We would like to here from all our customers.  You can email us at info@staciesgifts.com.  We will respond to your question within 1 business day.

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